April 26thCrashbandicootnitrofueledps4The technology-driven one-stop housing service platform, Shell, released the 2023 ESG report. In 2023, Shell will continue to focus on key areas such as quality assurance, business ethics, talent development, low-carbon operation and community public welfare, and make active efforts to promote the sustainable development of consumers, service providers and organizations.

At the beginning of this year, the latest rating results released by MSCI, an international authoritative index agency, show that with excellent performance in management and practice in the areas of human capital development, corporate behavior, privacy and data security protection, shell ESG rating has been upgraded from BB to BBB, ranking in the forefront of Chinese Internet platform enterprises.

The residential service industry has a long chain, many participants and complex processes, and the process of industrial transformation and upgrading is inseparable from the professional ability of the service providers on the basis of correct values. Through the advantages of technology and management, seashells empower the service providers in all kinds of business of the platform, and help them move from employment and occupation to pleasure.

In order to improve the professional quality and professional skills of service providers, shell provides a diverse and perfect training system for different roles such as brokers, shop owners and brands, home improvement service providers, and so on, and is committed to building a talent training ecosystem in the residential field.

Since 2011, Lianjia has launched a "big exam" for brokers to encourage them to continuously improve their professional abilities in the positive cycle of "learning-application-examination-learning". In recent years, seashells have set up richer contents in the assessment, such as manpower, finance, brokerage services, home decoration design, etc., to improve the professional accomplishment and professional ability of the service providers, and to broaden the scope of the assessment crowd. Cadres, functional staff, and various business service providers all participate in the "entrance examination". In 2023, the number of participants in online examinations reached 420Crashbandicootnitrofueledps4, 632 people. By the end of 2023, the cumulative reference volume of the "Great examination of Boxing Studies" has exceeded 2.8 million.

In order to achieve high-quality development of talents in the industry, in 2023, Shell launched the continuing education program "I am studying for a Master in Shell", and jointly with the School of Public Administration of Renmin University of China, launched an on-the-job graduate program majoring in real estate economics and management. to provide brokers with opportunities to continue learning, help brokers improve their professionalism and knowledge reserves, and achieve the overall improvement of brokers' ability.

In order to improve the management ability of shop owners, Shell built Huaqiao School, and launched a professional certification training model for shop owners, through training courses, practical cases, etc., to help shop owners improve efficiency. By the end of 2023, Huaqiao School has carried out 51 sessions of shop owner certification training, and the training shop owner has reached 10.Crashbandicootnitrofueledps4, 235person-time, certified store owner 7790 people, export more backbone to the industry.

As the home improvement business has become an important business map, the training system of shell for home improvement service providers has become increasingly perfect. For project managers, home improvement workers, installation masters, etc., Shell has launched different types of training programs, such as integration training, special training, reserve training and so on, covering the whole process of career development of home decoration service providers and creating a high-quality team. reserve talents for quality upgrading in the home decoration industry. For example, the "mortise and tenon plan" for the project manager can improve its management ability in the seven aspects of construction period, quality, service, manpower, materials, tools and finance by answering practical questions in the business.Crashbandicootnitrofueledps4The "jumping class" for the installer is to spread professional skills in the form of short videos. In 2023, the "mortise and tenon Project" landed in 18 areas, covering more than 600 people. "jumping Class" released a total of 16 classroom videos, with a total of more than 48141 views.

The service provider's happy work is an important condition for consumers to live comfortably. In the future, Shell will continue to invest in the construction of ESG system, adhere to "good to customers" and "good to service", and cultivate more high-quality industrial talents, so as to promote the upgrading of industry service quality and consumer experience.